SUPPORT
Find answers just as quickly
Start with the quick paths below. If the issue remains, contact support directly.
Essential shortcuts
The core Locseek path can be completed entirely from the keyboard.
Search syntax help
Plain keywords always work. Add operators when you want to narrow a large library in one line.
ext:pdf reportPDF files whose name also contains report.kind:image date:todayImages modified today.design !draftContains design, excluding draft.size:>10mb in:ProjectsFiles over 10 MB under a Projects path.report | budgetNames containing report or budget./^IMG_\d{4}\.jpg$/Use regex for a precise naming pattern.budget*2026Wildcards: budget, anything, then 2026.kind:folder archiveFolders only, name contains archive.Frequently asked questions
Does Locseek read file contents?
No. Locseek indexes metadata such as name, parent path, size, time, and kind. It does not build a full-text index or upload the index and queries.
Why must I choose folders to search?
The Mac App Store build runs in the system sandbox and can read only locations you grant through the macOS folder picker. Locseek stores system-provided security bookmarks so access can continue after restart.
Why are results incomplete just after granting a folder?
The first scan may still be running. Locseek publishes a partial index for common folders so you can search while scanning continues. Total time depends on file count, storage speed, and granted scope.
What if a new or renamed file is missing?
First verify the file is inside a granted folder and not excluded. If live indexing does not recover, choose Rebuild Index in Settings. Rebuilding changes only the local index, never disk files.
How do I restore my purchase?
Sign in with the Apple Account used for the purchase and choose Restore Purchase in Locseek. Apple manages your purchase record.
Can I get a refund after purchasing?
Refunds follow Apple's standard App Store policy. Request one at reportaproblem.apple.com with the Apple Account used for the purchase.